Meet Penny
I Believe...
I believe that when people have the space to slow down and explore, they can reconnect with what matters most and decide how they want to move forward.
Conflict is a natural part of being human. It isn't inherently good or bad. It's how we engage with it that shapes what comes next. Yet conflict can narrow our perspective, making it harder to see ourselves, the other person, or the situation clearly.
That's why I believe creating space matters. That's the space I strive to create with you.
The Space We Create Together.
When people come to me, they're carrying more than a conflict. They may be carrying complex emotions, unanswered questions, assumptions, or uncertainty about the situation, and wanting to make better sense of it.
Before we explore the situation more deeply, we co-create the conditions that support our work together by understanding our respective roles.
I'll guide the process by bringing careful listening, thoughtful questions, and observations, all in service of supporting your thinking rather than directing it.
You'll decide what feels meaningful in your situation and what you want to do with the insights that emerge.
One goal for each of our conversations is to move your thinking forward—even just a little. That insight might come from recognizing a pattern, questioning an assumption, seeing another perspective, or becoming clearer about what matters most. Small shifts can create meaningful momentum, leading to greater clarity, more intentional choices, and thoughtful action.
The Path That Brought Me Here.
My understanding of conflict changed in 2006 while serving in an administrative role at a Dispute Resolution Centre within the Canadian Armed Forces. Until then, I had experienced conflict largely as something to avoid or smooth over. For the first time, I was introduced to the idea that conflict wasn't inherently good or bad. It was how people engaged with it that shaped what came next.
That experience sparked a curiosity that stayed with me. I knew I wanted my work to continue in service of others, and I was still discovering how I could make the greatest contribution. I began studying different approaches to mediation, exploring where my own strengths and interests might best fit. Along the way, I had the privilege of learning alongside skilled mediators whose approach to listening, curiosity, and communication left a lasting impression on me. Over the years, I continued developing those skills through training, facilitation, teaching, and coaching, gradually discovering the role where I felt most aligned.
I found that alignment when I began working as a Conflict Management Coach. While I valued everything mediation had taught me, coaching felt like the place where my experiences, strengths, and purpose came together. I discovered that what mattered most to me wasn't helping people work toward an agreement. It was creating the conditions where they could better understand themselves, the other person, and the situation, so they could decide how they wanted to move forward.
Looking back, I can see that each experience has shaped not only how I work, but who I am becoming. I've learned that every conversation offers an opportunity to see something we hadn't seen before, strengthen how we communicate, and discover meaning through reflection and dialogue. That growth often begins by creating the space to notice.
Ready to learn more?
Discover how coaching can support you in navigating conflict, strengthening communication awareness, and understanding yourself more fully.
 |
 |
