Existing Client Questions

1. Can I contact you between scheduled coaching sessions?

If something comes up between sessions that you feel can’t wait until our next scheduled conversation, you can send me a message through your Private Client Portal.

I’ll respond during my working hours, and response times may vary.

2. What if I decide coaching is no longer right for me?

It’s important that the coaching relationship supports what we’ve agreed upon and your goals.

If at any point you feel coaching is no longer supporting what you need, we’ll have a conversation about what you’re noticing and consider the next step. That may mean adjusting how we work together, ending the coaching relationship, or considering another resource.

3. What is included in the Welcome Packet, and what do I need to complete?

Your Welcome Packet is available in your Private Client Portal and includes forms and documents that support our work together.

Depending on the service, this may include:

• Client Profile
• Goals Form
• Get to Know You Form
• Coaching Session Preparation Form
• Post-Coaching Session Reflections Form

Please complete any required forms before your first scheduled session so we have the information needed to begin and make the most of our work together.

4. What if I need to reschedule an appointment?

If you need to reschedule, please provide at least 24 hours’ notice.

You can reschedule your appointment through the online calendar in your Private Client Portal.

Appointments cancelled with less than 24 hours’ notice are considered used, unless we’ve agreed to an exception.

5. How do I pay for coaching or Conflict Dynamics Profile® services?

Payment arrangements are based on the service you’ve selected and the payment structure we’ve agreed upon.

Gottaminute’s approach is grounded in being clear about fees, payment expectations, and any applicable refund or unused-session terms before services begin.

Gottaminute uses an encrypted online payment processing platform.