FAQ

Are there professional standards for the coaching industry?

Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: International Coaching Federation

How will I know you are the right coach for me?

During our initial conversations and/or complimentary session, together we'll identify we're an appropriate fit. So, before you say "yes", you'll have a sample of what the coaching experience will be like. Until then, click on my BIO page to learn more about me and my approach in coaching.

How do I get started in the coaching process?

If you're interested in beginning the coaching process, you may contact me via phone, email, or use my calendar link to schedule our initial complimentary session.  You may find all my contact information here. This will provide us an opportunity to meet, answer your questions, and for you to explore details of the coaching relationship.

What can I expect from you as my coach?

  • Be a partner in bringing out the best, the deepest, and the truest in you.
  • Co-create with you a brave coaching space that's respectful and provides a place for you to relax and explore topics you decide are most important.
  • Respect the confidentiality of the agreements we make.
  • Expand your view of what is possible and promote discovery of new insights.
  • Provide feedback of what I see, hear, and sense, as an offer to you, always with positive intent to support your exploration of the topics you bring to the coaching conversations.
  • Listen carefully and ask questions with the intent of supporting increased awareness.
  • Be an on-going resource for you in accomplishing your intentions.

What if I sign up for this and decide it is not right for me? What's your guarantee?

It's important that our coaching relationship is a good fit for both of us.  If at any time during our coaching relationship, either one or both of us feels the coaching relationship isn't working, we agree to initiate a conversation to discuss next steps.

To honour the coaching agreement and coaching process, it's expected that you're fully committed and participate.  If you sign up and don't show up for your coaching sessions and don't do the follow up work, etc. then you won't be refunded.

If there's a mutual decision to end the coaching relationship, any unused coaching sessions will be fully refunded to you.

In either case, you will retain access to any free courses and resources that were made available during our coaching time together.

SECURITY & CONFIDENTIALITY

Is this private client website and my data secured and safe?

Yes! In fact, there are 3 levels of security provided to keep your data safe and confidential:  

  1. Username and password protected;
  2. Verisign Security Certificate protects your data on this site; 
  3. Secured pages (https://)

 Is my information confidential?

Yes. This site is protected by a username/password system. 

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled coaching sessions?

Yes! In the event that you would like support on something that comes up in between our sessions, you can post an inquiry to the Client Log and we can have "just in time" coaching via your Private Client Website.

ACCESSING THE PRIVATE CLIENT AREA

What is the "Register Now" link and when would I use it?

If you are interested in becoming a client or beginning the coaching process, you can create your own account to access the private client area.  When you "register" I will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.

How do I access my private client area and how do I log in?

Click on the Login link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don't have login information yet?  Contact me so we can get an account created for you.  Your password will be case sensitive.

I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?

Yes. You will need to log in initially using the password assigned to you. Once you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.  

What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact me and I will forward you your information.

I’m trying to log in, but it will not accept my username or password, what do I do?

Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact me via email and I'll forward them to you.

FORMS, DOCUMENTS AND RESOURCES AVAILABLE

What makes up a "Welcome Packet" and what do I do with this?

A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you're providing me with some helpful information, so that I know best how to support you. It includes a "Client Profile" form, a "Goals" form and also a "Get to Know You" form, and 'Coaching Session Preparation' form.  You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment?

It's strongly recommended that you only book days and times that you know you'll be able to commit to; however, I understand that unexpected events can occur.  If you need to reschedule, it's easy.  With at least a 24 hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

  1. Log into your Private Client Website Area.
  2. Click on the Calendar Menu.
  3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
  4. Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.
  5. The calendar will update itself, you'll see your new appointment reflected and I will receive an email notification letting me know of the change. 

PAYING FOR THE COACHING SERVICES

Payments can be made using Visa, Mastercard, or Discover.   The money is safely and securely transferred using Stripe.