COACHING AGREEMENT

CONFLICT NAVIGATION COACHING

Please read carefully. By purchasing this service you (herein referred to as “Thinking Partner”) agree to the following terms stated herein.

PROGRAM/SERVICE

GOTTAMINUTE (herein referred to as “Company”) agrees to provide coaching services (herein referred to as “Coaching”) identified as CONFLICT NAVIGATION COACHING. The Thinking Partner agrees to abide by all policies and procedures as outlined in this agreement as a condition of their participation in coaching.

COACHING 

Coaching is a co-created and thought-provoking creative process that is thinking partner-oriented and future-focused with the intent to inspire personal and professional potential. It is designed to facilitate the creation and development of personal or professional goals and to develop and carry out a plan for achieving those goals.  Coaching is neither counseling or therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease. 

DISCLAIMER

Penny van den Berg (herein referred to as “Coach”) is not a therapist, counselor, or consultant.  The Thinking Partner understands that Coach has not promised, shall not be obligated to and will not; (1) perform any business management functions including but not limited to, (2) consulting; (3) act as a therapist providing psychoanalysis, psychological counseling or behavioral therapy; (4) act as a consultant or mentor; (5) act as the Thinking Partner’s agent or representative. 

Thinking Partner understands that a coaching relationship does not exist between the parties after the conclusion of this service. For any additional coaching services the Thinking Partner wishes to receive, each service will be governed by a separate coaching agreement.

COACH ROLE

As Coach, I acknowledge and agree to:

1. Establish a foundation to the coaching experience that upholds the ethics and standards as set out by the Universal Coaching Alliance. 
2. To co-create a coaching relationship that honours the coaching agreement and cultivates a supportive environment based on trust and safety.
3. The Coach is not and will not be liable or responsible for any action or inaction, or for any direct or indirect result of any services provided by the Coach.  

THINKING PARTNER ROLE

The Thinking Partner acknowledges and agrees:

1. To be solely responsible for creating and implementing their own physical, mental, and emotional well-being, decisions, choices, actions, and results arising out of or resulting from the coaching relationship, coaching sessions, and interactions with the Coach.
2. Willing to co-create the Coach-Thinking Partner relationship and identify the best way to collaborate to support progress.
3. The Thinking Partner may terminate or discontinue the coaching relationship at any time.
4. Coaching is a comprehensive process that may involve different areas of  life, including work, finances, health, relationships, education, and recreation. The Thinking Partner agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Thinking Partner’s responsibility.
5. Coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance use treatment, or other professional advice by legal, medical, or other qualified professionals and that it is in the Thinking Partner’s exclusive responsibility to seek such independent professional guidance, as needed.  If the Thinking Partner is currently under the care of a mental health professional, it is recommended the Thinking Partner promptly inform the mental health professional of the nature and extent of the coaching relationship agreed upon by the Thinking Partner and Coach.
6. In order to enhance the coaching relationship, the Thinking Partner agrees to communicate honestly, be open to feedback and assistance to create the time and energy to participate fully in each coaching session.

COACH AND THINKING PARTNER SHARED RESPONSIBILITIES

To further enrich the coaching relationship, Coach and Thinking Partner acknowledge and agree to:

1. Work together respectfully and thoughtfully.
2. Trust the coaching process and ourselves within it.
3. Embrace creativity, change, choice, and possibilities.
4. Accept feedback from each other in the spirit in which it is intended.
5. Approach the coaching experience with optimism and positivity.

Should a breakdown in the coaching relationship occur, both Coach and Thinking Partner have a responsibility to initiate a conversation to discuss next steps. This may lead to termination of the coaching relationship, refund of unused paid sessions, or referral to other Coaches or applicable resources.

FEES

The fee for Coaching is as stated in the CONFLICT NAVIGATION COACHING.

If for any reason Company is offering a special discount/promotion for a limited time, then that replaces the above.

METHODS OF PAYMENT

The available methods of payment are specific to the coaching service rendered. If the Thinking Partner pays either SUBSCRIPTION or INSTALLMENTS, the Thinking Partner authorizes the Company to withdraw the defined amount for the service. If the Thinking Partner elects to pay in FULL, the Thinking Partner authorizes the Company to withdraw the entire defined amount prior to the first coaching session.

REFUND POLICY

In the event the Thinking Partner decides the purchase was not the right decision, and prior to the first coaching session, contact penny@gottaminute.ca with subject line REFUND REQUEST to request a refund. There will be an administrative fee of $15.00 CAD. The Company will provide a refund as timely as possible.

If the Thinking Partner has demonstrated commitment to coaching by attending the scheduled coaching sessions, completed the follow on work they committed to, and the coaching relationship is terminated prior to all coaching sessions being used, the refund will be in the amount of $200.00 CDN per paid and unused session.

RESCHEDULING POLICY

Rescheduling is generally discouraged. The Thinking Partner is to only book appointments they are confident able to make. If rescheduling is necessary, do so prior to 24 hours in advance of the coaching session using the Company client portal.

A no-show to a coaching session will be considered a used session.  There may be significant and unforeseen circumstances that allow re-consideration; therefore; the Thinking Partner is to initiate a conversation with the Coach. Re-scheduling will be at Coach’s discretion.

CONFIDENTIALITY

The coaching relationship, as well as all information (documented or verbal) the Thinking Partner shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth by the Universal Coaching Alliance.  The Coach-Thinking Partner relationship is not considered a legally confidential relationship and thus communications are not subject to the protection of any legally recognized privilege.

As per accreditation requirements, the Coach is required to continue professional development, which may include the Coach having a Mentor or Supervisor. As such, there will be requirements to provide a coaching session and transcripts to the Mentor or Supervisor for the purpose of the Coach’s continual education and skill development.  Thinking Partner provides consent that one or more Thinking Partner coaching sessions and transcripts be shared with the Coach’s Mentor/Supervisor for this sole purpose.  Prior to a coaching session being used, the Coach will ask the Thinking Partner permission for the coaching session to be recorded at the start of the coaching session. Should the Thinking Partner not wish for the session to be recorded, the Coach will not record.  Should the Thinking Partner agree to the recorded session, at any time during the session, the Thinking Partner can ask the recording to be either paused or stopped.  The coaching session visual, audio, and transcripts will be deleted at the end of the coaching agreement or once the review and feedback by the Mentor/Supervisor has been completed, whichever later.  The Coach agrees not to disclose any information pertaining to the Thinking Partner for any other reason than as described above unless the Thinking Partner provides written consent.  

This confidentiality restriction also applies to testimonials, which the Coach may use for promotional reasons only with the consent of the Thinking Partner. The Thinking Partner may request anonymity in connection with any testimonials to be used.

All personal information will be maintained in confidence unless required as set out below: 

1. Coach is required by statute, lawfully issued subpoena, or by court order to disclose;
2. is disclosed to the Coach and as a result of such disclosure, the Coach reasonably agrees there to be an imminent or likely risk of danger or harm to the Thinking Partner, or others; and
3. involves illegal activities.

The Thinking Partner also acknowledges their continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

The Thinking Partner can request their coaching sessions be recorded and placed within their secure portal, for future viewing. The recorded session will remain in the portal until Thinking Partner requests removal. 

PRIVATE CLIENT WEBSITE

Everything used in the coaching experience (tools, forms, schedules, documents, resources, etc) will all be housed conveniently on a secured and confidential "Private Client Website." Upon enrolling for the coaching experience, The Thinking Partner will be given a unique username and password.  The "Private Client Website" will be used to access, review and/or update the tools, documents, pre & post coaching session forms, resources, etc. used throughout the coaching relationship.

In between each coaching session the Thinking Partner will have access to the Coach's email and a Client Log tool so the Coach can remain accessible any time the Thinking Partner has questions, becomes stuck, or wish to share victories.

RELEASE OF INFORMATION

The Coach is engaged with continued education and professional development as part of UCA credentialing. That process requires the names and contact information of Thinking Partners for possible verification. By signing this agreement, the Thinking Partner agrees to have only their name, contact information, start date and end date of coaching shared with UCA staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship.  No personal notes will be shared.

According to the ethics of the coaching profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.

LIMITED LIABILITY

Except as expressly provided in this agreement, Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to coaching negotiated, agreed upon and rendered. In no event shall Coach be liable to the Thinking Partner for any indirect, consequential or special damages. Notwithstanding any damages that the Thinking Partner may incur, the Coach’s entire liability under this agreement and the Thinking Partner’s exclusive remedy, shall be limited to the amount actually paid by the Thinking Partner to the Coach under this agreement for all coaching rendered through and including the termination date.

SEVERABILITY/WAIVER

If any provision of this agreement is held to be invalid or unenforceable, the remaining provisions shall nevertheless continue in full force. The failure of either Coach or Thinking Partner to exercise any right provided for herein will not be deemed a waiver of that right or any further rights hereunder.

ENTIRE AGREEMENT

This document reflects the entire agreement between Coach and Thinking Partner, and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written and oral representations and may not be amended, altered or supplemented except in writing signed by both the Coach and Thinking Partner.

DUTY TO READ

I accept that under this agreement, I have a duty to read this terms of participation policy, and have done so. Furthermore, I understand and accept that I am precluded from using lack of reading as a defense against all remedies contained herein.

Penny van den Berg

202 Gore Road

Kingston, ON K7L 0C3

Dated: 17 December 2024